Refund policy

Digital Download Policy

All products in the Willow & Whimsy Craft Co. shop are digital downloads. Due to the nature of digital products, we are unable to offer refunds or exchanges once a file has been downloaded or accessed.

Having trouble with your download? Please reach out before requesting a refund — we're happy to resend your files, troubleshoot access issues, or help you get into your Canva template. Just contact us at [your email] and we'll make it right.

Didn't receive your download link? Check your spam or junk folder first. If it's not there, contact us and we'll resend it promptly.

We want every purchase to feel worthwhile. If something isn't working, we'll do our best to help.